Extensions

Community hot posts

 

This extension for your Zendesk Guide allows you to display recently updated, most commented, most voted posts, and posts with certain statuses (Planned, Completed, etc.)

  1. Unpack the downloaded zip file. There will be three files:

    • hotposts-min.css
    • hotposts-min.js
    • Readme.txt

  2. In Guide, click on the Customize design icon in the sidebar. The Theming center page opens.

  3. Click the theme you want to edit to open it.

  4. Click the Edit code button.

  5. In the Assets section, click Add asset, then browse to select your files.

    Select the *.js, and*.css files from the unpacked zip. The files are added to your list of asset files.

  6. In your theme code configuration page under the templates directory, click the document_head.hbs file.

  7. In the document_head.hbs file, paste the following snippet: 
    <link rel="stylesheet" href="{{asset 'hotposts-min.css'}}" />

  8. In your theme code configuration page under the templates directory, click the footer.hbs file.

  9. In the footer.hbs file, paste the following snippet: 
    <script src="{{asset 'hotposts-min.js'}}"></script>
  10. Add the following snippet in the place where you want to display the extension: 
      <div class="tabs hotposts-tabs">
        <div class="tabs-menu">
            <span class="tabs-link is-active">Recent Activity</span>
            <span class="tabs-link">Most voted </span>
            <span class="tabs-link">Most commented</span>
        </div>
        <div class="tab" data-hotposts="{limit: 6, showVotes: false, showComments: false}"></div>
        <div class="tab is-hidden" data-hotposts="{limit: 6, sort: 'votes', showComments: false}"></div>
        <div class="tab is-hidden" data-hotposts="{limit: 6, sort: 'comments', showVotes: false}"></div>
    </div>

  11. Click Publish. The Community Hot Posts extension is displayed in the desired place.

Name Type Default Description
cash boolean true Use local storage to cache requests.
cashTimeout number 1 Cache time in minutes
status string all Filter posts by status: all, none, planned, not_planned, completed, answered
sort string created_at Sort posts by: created_at edited_at, recent_activity, votes, comments
limit number 10 Number of posts to display